At Wumera, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or exchange under the conditions below.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused and unworn
  • The item must be in its original condition
  • The item must be returned with original packaging and tags
  • Proof of purchase or order confirmation must be provided

Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Customized or made-to-measure clothing
  • Worn, washed, or damaged items
  • Items returned without original packaging or tags

Exchanges

If you received the wrong item or the item has a defect, we will gladly offer an exchange or replacement, subject to product availability.

Refunds

Once your returned item is received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed through your original payment method within 5–10 business days, depending on your payment provider.

Shipping Costs

Shipping fees are non-refundable, except in cases where:

  • The wrong item was delivered
  • The product was defective

Customers may be responsible for return shipping costs unless the return is due to our error.

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the item so we can resolve the issue quickly.

Contact Us

For any return or refund requests, please contact us at:

Email: support@shopwumera.com

Our support team will guide you through the return process.